1. WHY THIS PRIVACY NOTICE IS IMPORTANT TO ‘YOU’, ‘YOUR’.
This Privacy Notice is important because it explains to You how we may use the personal Information We collect and hold about You. Should you have any questions about this Privacy Notice please see the contact details at the bottom of the Notice.
2. UK DATA PROTECTION LAW.
Throughout this Privacy Notice we will talk about UK Data Protection Law, this predominantly means the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 as well as the EU GDPR regulations which came into force on 25th May 2018.
3. WHO WE ARE – ‘WE’, ‘US’, ‘OUR’.
Knightsbridge Financial Reclaims Limited is registered in England with company number 09036452 and has its registered office at Magnetic House, Waterfront Quay, Salford Quays, Salford, M50 3XW. Knightsbridge Financial Reclaims Limited is registered with the Information Commissioner’s Office under the Data Protection Act 1998; its registration number is ZA261721. When we refer to “we”, “us”, or “KFR” we are referring to this company. You can get in touch with us in any of the following ways: By email: email@example.com By post: Knightsbridge Financial Reclaims Ltd, Magnetic House, Waterfront Quay, Salford Quays, Salford, M50 3XW. Our Data Protection Officer is Ryan Dowson. He can be contacted by Email: firstname.lastname@example.org or Write to: The Data Protection Officer, Knightsbridge Financial Reclaims Ltd, Magnetic House, Waterfront Quay, Salford Quays, Salford, M50 3XW.
4. OUR ETHOS
We want this Privacy Notice to be honest, open and transparent because We know that Your privacy, and the protection of Your Personal Information is important to You. We take every reasonable precaution to ensure compliance with UK Data Protection Law. Further information about Your rights under UK Data Protection Law is available from the Office of the Information Commissioners (ICO) Website. If You wish to find out more please visit: www.ico.org.uk We do not want to collect or hold any Personal Information about You that You do not wish or intend to give. That is why it is important that You read this Privacy Notice carefully.
5. WHAT INFORMATION DO YOU HOLD ABOUT ME?
We collect three categories of Personal Information about You; Identifiable Information, Anonymous Information and Lifestyle Information. ‘Identifiable Information’ means any information about You from which You can be personally identified, common examples include (but are not limited to); Your name, address, date of birth, phone number and email address. ‘Anonymous Information’ means information that does not identify You personally but categorises You into certain groups or categories. Commonly this is demographic information such as; age group, gender, marital status and income. Anonymous Information is useful because it allows Us to build statistical and analytical information about You which means We can better identify products and services that are relevant to You. ‘Lifestyle Information’ means information about Your way of life and interests. Like anonymous information it does not identify You personally but helps Us understand You better. Together We call this ‘Personal Information’.
6. WHERE IS YOUR PERSONAL INFORMATION HELD?
The Personal Information We collect will be held by Us on Our database which is hosted on secure servers based in the European Economic Area (“EEA”). We use a variety of physical and network security technologies and procedures to help protect Your information from unauthorised access, use, or disclosure. We also operate stringent people processes which means that only a limited number of people in our organisation have access to the information contained in the database. We have established procedures to cope with events that happen that are beyond Our control.
7. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect Personal Information about You in several ways including the following: When You complete one of Our financial questionnaires or surveys; When You submit a Data Protection Enquiry or Subject Access Request (SAR); When We purchase or license Your information from other suppliers. We also purchase &/or license Personal Information from other third parties. We call these third parties Data Contributors. Your Personal Information may be collected by Data Contributors if You have submitted information to a website, (for example when entering a prize draw), completed a telephone survey or lifestyle questionnaire or when buying goods and services from third parties. Regardless of the way Your Personal Information is collected Our Data Contributors warrant to Us that You have consented to Your Personal Information being passed to Us and that the consent is current. We call this permission Opt-In. We only ever work with Data Contributors that operate within UK Data Protection Law and are registered with the ICO at the time of purchase. You have the right under UK Data Protection Law to Opt-Out of receiving marketing material at any time and more information is shown about this in privacy notice.
8. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
Data, like many other products and services can be sold or licensed. When We transfer data to third parties We call them Clients. We work hard to ensure that We only deal with reputable Clients who like Us operate in accordance with UK Data Protection Law. We enforce this through Our contractual relationships with Our Clients in which they undertake to operate in accordance with the UK Data Protection Law and continue to enforce the rights You have. More information about those rights is set out in this Privacy Notice. Sometimes Our Clients operate in countries outside of the European Economic Area (EEA) who operate under different data protection laws. Where this happens, We enforce additional contractual provisions to ensure they provide an adequate level of protection as required by UK Data Protection Law.
9. WHAT DO WE USE YOUR PERSONAL INFORMATION FOR? (OUR PURPOSE FOR PROCESSING YOUR DATA)
We Use Your Personal Information to: Pass your details on to selected Clients who will contact You with products and services; Provide You with information about the products and services We offer; Conduct market research; To unsubscribe You from Our databases; To add You to Our suppression file/Do not contact file; Send You newsletters with news items; To communicate with You about an enquiry You have made; We may share your data with the Service Providers listed below, who will use it to create products and services that may be suitable for You.
Clients Your information may be passed to ME Group Ltd for the purposes of mis-sold financial claims. Your information may be passed to Anthony Philip James & Co Ltd for the purpose of mis-sold financial claims. Your information may be passed to Wilson Tarquin Ltd for the purpose of mis-sold financial claims. Your information may be passed to Pure Legal Limited for the purpose of mis-sold financial claims. Your information may be passed to Match ME Legal Ltd for the purpose of mis-sold financial claims. Your information may be passed to Simpson McGregor Ltd for the purpose of mis-sold financial claims.
10. WHAT IF I DON’T WANT TO RECEIVE ANY MORE INFORMATION FROM YOU?
You can opt out anytime from Us holding Your Personal Information on Our database by emailing to email@example.com. We call this process suppression. This is standard marketing industry practice approved by the ICO and means that just enough information about You is retained to ensure that Your wishes are respected. Suppressing, rather than deleting, your details has the objective of preventing Your records being reintroduced into Our database in the future. Following suppression of Your details, marketing communications should stop within a maximum period of 28 days for electronic communications and two months for postal communications.
11. WHAT OTHER RIGHTS DO I HAVE?
You have the right to withdraw consent to the processing of Your information at any time. This includes the right to withdraw processing based on legitimate interests. You have the right to be forgotten / total erasure. This gives You the right to request Your information be removed completely. We would not recommend this but would strongly suggest the action referred to above as complete erasure of Your data could lead to Us loading Your information again. You have the right to know what Personal Information We hold about You on Our database. You have the right to lodge a complaint with a supervisory authority, if You are not satisfied with the way we have dealt with your complaint: https://ico.org.uk/make-a-complaint. You have the right to rectification, which means that the personal information we hold about you can be rectified, if any of its detail has been logged or processed incorrectly. If you would like us to make any amendments to the data we hold, please contact us at firstname.lastname@example.org
12. OUR GENERAL DISCLOSURE TO YOU.
We will hold information about You on Our database until such time as You ask Us to suppress Your information. Once You have clicked ‘submit ‘ on Our forms You consent to Knightsbridge Financial Reclaims Ltd and listed above third parties, being able to send You communications via post, telephone, SMS and email until such times as You exercise Your right to unsubscribe from receiving such communications. We will share information about You with Clients. You consent to Our Clients sending You communication via post, email, SMS and telemarketing until such times as You withdraw your consent for sending such communications. Our Data Retention Policy: Knightsbridge Financial Reclaims Ltd will retain Your details for as long as they are valid, accurate and up to date or until such time that You choose to unsubscribe directly with Us or via one of our partners who are making use of Your details provided by Us. Where We hold an email address for You We will maintain regular contact and will ensure that You have the opportunity to opt out at least once every six months.
13. THE SALE OR ACQUISITION OF KNIGHTSBRIDGE FINANCIAL RECLAIMS LIMITED OR ITS ASSETS.
If Knightsbridge Financial Reclaims Ltd or any of its assets are acquired by or merged with another entity, your Personal Information may be one of the transferred assets. If We choose to sell or transfer Our assets, We may choose to retain a copy of Your information post sale or merger